Reference

Our Legal Terms for Indonesia Accounts

These legal terms set out how raja500 operates your account, handles your data, and applies its policies to eligible regions in Indonesia. Access to our platform depends on local law and where you reside — so read these terms carefully before opening an account.

Account eligibility by regionDANA, OVO, GoPay wallet policyData handling and retentionUser rights and contact pathsJurisdiction-dependent access
raja500 Our Legal Terms for Indonesia Accounts
ACCOUNT SECURITY

How We Protect Your Account and Data

Security and data handling are not separate concerns — they run together across every part of your account. Here is how we manage the areas that matter most to you as a registered account holder in Indonesia.

Data Handling

Your personal and wallet data — including DANA and OVO account references — is used only for account verification, transaction processing, and fraud prevention. It is not sold or shared for marketing.

Cookie Policy

We use session and analytics cookies to keep your account active across your browser and mobile device. You can manage cookie preferences through your browser settings at any time.

Account Security Steps

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will freeze the account pending a security review.

Requesting Changes

To update registered details, correct stored data, or request deletion of your account record, submit a formal request through email support with your account ID attached.

CONTACT CHANNELS

How to Reach Us on Legal Matters

If you have a question about your account terms, want to request your data, or need to raise a policy dispute, our support team handles all of these through the channels below. For wallet-related legal queries — particularly around DANA, OVO, or GoPay account linking — the live chat path is the quickest route to a documented response.

Team online

Live Chat

Open the live chat widget from your account dashboard. Raise your legal or policy question directly and our team will log it with a reference number for follow-up.

Email Support

Send your legal request or data query to our support email. Include your registered account ID so we can locate your records and respond within the policy timeframe.

Account Help Centre

Access the Help Centre from your account settings. Policy articles cover account suspension, data requests, and how to formally dispute a transaction or decision.

Legal Terms — Frequently Asked Questions

These are the questions we get asked most often about legal terms, account rights, and policy at raja500. If your question is not covered here, reach out through live chat or email support.

Access depends on local law and which regions are eligible at any given time. Check your account registration screen for the current eligibility status in your area.

Wallet references added to your account are stored solely for transaction verification. We do not retain full wallet credentials and do not share your wallet details with third parties.

Yes. Email our support team with your account ID and a written data request. We will confirm receipt and respond within the timeframe set out in our data policy.

We notify you through your registered contact channel before suspension is finalised, unless an immediate security risk requires instant action. You can dispute the decision via email support.

Open a dispute through the Account Help Centre or via email. Include the transaction date, amount, and wallet used — DANA, OVO, or GoPay — so we can trace the record quickly.

Yes. When we make significant changes to these terms, we send a notification to your registered account. Continued use of the account after that point means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.